REFUND & RETURN POLICY
We do not, under any circumstances, accept returns or exchanges on liquid products (E-Juice, Unflavored PG/VG, and Electronic Cigarette Flavorings), due to hygienic reasons. All of our liquid products are non-refundable. However, if you have an issue with a liquid product you have purchased from www.levelupvapor.com, please email 1up(at)levelupvapor.com and we’ll do our best to make it right.
We cannot guarantee that a product’s color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.
In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 48 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.
Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items.
If your shipping confirmation says your package was delivered, then it was delivered. We cannot be responsible for “I never got it”. After thousands of packages shipped, we trust USPS. Our packages are small, and they fit inside mailboxes, so file a police report.
“Return to Sender” Packages & Packages Denied by Customs:
Any packages that are being returned to sender are eligible for a one-time reship, free of charge. You will have 30 days to respond to the email notifying you that we have received your package. If you do not respond within that 30 day window, your package will be discarded and you will no longer be eligible for any kind of refund or reship.
Please keep in mind, international orders are done at the recipient’s risk. By agreeing to our terms of service, you are acknowledging that you are in compliance with your country’s laws regarding vaping and the import of any products you are purchasing. Level Up Vapor, LLC is in no way liable for any damage caused by customs inspections. Level Up Vapor, LLC, has no control over whether or not your country may charge a customs fee or import tax for the products you purchase. If the recipient refuses to pay any applicable customs fees or import taxes, then the package will be destroyed by the customs office. Level Up Vapor will not refund or replace any shipment that has been destroyed due to the recipient’s inability or unwillingness to pay any applicable customs fees.
Any packages being returned to us for a second time will be abandoned and discarded. You will not be eligible for any kind of refund or reship.